Open Positions

Care & Crisis Advocate

[updated: 10/29/2025]

Our Care & Crisis Advocates provide safety and support for survivors of domestic and sexual violence. They work with residents in our emergency safe shelter and answer our 24-hour careline. Training is provided!

Hours are 4pm-midnight; Tuesday thru Saturday.

Good pay, great benefits, and superb workplace environment.

DUTIES AND RESPONSIBILITIES:

• Greet and welcome walk-in community members as needed.
• To provide exceptional crisis-line response, prioritize crisis intervention skill building.
• Understand and practice safety-planning with residents experiencing current and historic incidents of domestic violence and sexual assault.
• Conduct shelter intakes and exits, and ensure appropriate information is gathered for handoff to direct service staff.
• Assess all shelter participants’ situations to determine the urgency of their need and the nature of services or interventions required. Follow handover process to AWARE’s direct service staff (housing, legal and safety) prioritizing immediate needs when appropriate.
• Complete assessment of participant’s safety needs that includes immediate as well as long-term risk factors and provide effective referrals to AWARE’s care coordination advocates. Provide follow-up and maintenance of safety planning, as requested and in coordination with AWARE direct service staff.
• Acquire basic knowledge of DV/SA-related criminal and civil laws, rights of victims etc. and be able to communicate appropriate information to participants and provide effective referrals to AWARE civil and criminal legal assistance.
• Acquire basic knowledge of housing assistance resources and provide effective referrals to internal and external housing resources.
• Acquire basic knowledge of common mental health issues and substance use disorders and be able to communicate that information to participants. Provide appropriate external referrals for participants seeking more intensive behavioral health and other resource assistance.
• Model problem resolution skills for residents to solve roommate/communal living issues and facilitate resolutions for critical issues.
• Recognize emergencies and act to ensure participant and staff safety. Use de-escalation techniques to defuse tense situations. If needed, request law enforcement assistance and be able to provide critical information to law enforcement. Ensure notification of the manager-on-call and documentation for staff.
• Conduct safety procedures according to policy and procedures.
• Responsibility for shelter cleanliness, stocking and maintenance including:
  • Perform basic cleaning tasks and maintain the upkeep and cleanliness of shelter.
  • Complete chore and laundry responsibilities to ensure cleanliness of shelter according to checklist. When appropriate, involve residents in communal chores.
  • Replenish shelter food and supplies. Shelve basement donations and report shortages per protocol.
  • Conduct room checks and regular maintenance of common spaces.
  • Report maintenance issues per protocol.
• Assist in the training of new relief, permanent or volunteer shelter staff, as requested.

All Staff Responsibilities

• Agreement with and adherence to AWARE’s foundational practices of service and welcome for This includes our “screen in, not out” practice as well as non-discrimination for any survivor in a protected class and/or experiencing behavioral health issues.
• Demonstrate trauma-informed service readiness, including recognition of common trauma responses and their presentation (behaviors, words, tone of voice, etc.), and respond appropriately.
• Demonstrate an ability to self-regulate and an awareness of internal reactions to trauma. Practice regular self and community care to mitigate secondary trauma.
• Perform administrative functions and record-keeping activities associated with tracking participant services or as required for data collection and inter-staff communication.
• Perform other duties and projects as assigned.
• Maintain cultural sensitivity and responsiveness at all times.
• Report all cases of suspected abuse or neglect of children, or vulnerable adults to the State of Alaska Office of Children’s Services, Adult Protective Services, and law enforcement as required.
• Participate in the performance of other tasks essential to program and household operation and maintenance.
• Meet regularly with supervisor for supervision and support.
• Attend meetings and staff trainings.
• Comply with AWARE Personnel and Administrative Policies.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Must pass AWARE background check.
• Must have or acquire CPR and First Aid Certification.
• Ability to work independently.
• Must have excellent written communication skills.
• Must have basic computer skills.
• Must have the ability to remain objective and to perform under stressful conditions.
• Must have the ability to understand and communicate with people of different socioeconomic and cultural backgrounds.
• Must maintain confidentiality.
• Must support AWARE’s Mission and Vision.

SALARY:  $23.76/hour DOE; 40 hrs/ week

APPLY: send resume and cover letter to jobs@awareak.org

Relief Shelter Advocate

[updated: 5/8/2024]

DUTIES AND RESPONSIBILITIES:

• • Demonstrate familiarity with AWARE’s helping values and practices.
  • Have working knowledge of DV/SA including: dynamics of battering, sexual assault, chemical dependency, lethality and safety planning.
  • Be able to quickly assess and respond to crisis/emergency situation or person. Be able to use de-escalation strategies such as isolation. Work with lead advocate and/or director to ensure appropriate response including request Law Enforcement assistance and be able to provide critical information to Law Enforcement. Follow all directives pertaining to the situation including notifying the shelter supervisor.
  • Practice positive role modeling that promotes strengthening/supporting parent-child relationship in ES. Support parent to ensure children are able to comply with safety and confidentiality for all ES residents/participants.
  • Complete assessment to determine participant’s immediate safety needs and assist with developing a response to the safety issues.
  • Provide trauma-informed victim advocacy, this includes: crisis intervention, answer 24-hour Crisis Line, assist with service delivery.
  • Be able to provide victim services to individual with active substance misuse and/or mental health crisis.
  • Screen participants for admittance to the shelter and complete ES program enrollment as appropriate. Provide new residents with an orientation to ES. Refer all individuals not meeting our admittance criteria to the proper community agency.
  • Perform security checks of the shelter facility at least once each shift. Report security/ safety issues to manager.
  • Provide a verbal account of shift activities at shift change, this includes security alert and maintenance issues. Ensure all required record-keeping duties are completed prior to end of shift.
  • Perform general administrative functions such as log communication with participants and other record keeping activities associated with program participant contact; or as required for data collection and inter staff communication.
  • Participate in the performance of other tasks essential to program and household operation and maintenance.

OTHER STAFF TASKS:

• • Request law enforcement officers to perform welfare checks on participants we suspect to be in immediate danger, as appropriate.
  • Report cases of suspected abuse or neglect of children or vulnerable adults to the Alaska Office of Children’s Services or Adult Protective Services, and the Juneau Police Department as required. ∙ Meet regularly with supervisor for supervision and support.
  • Required to attend a minimum of one advocacy meeting per month.
  • Required to work a minimum of one shift per month.
  • Attend a minimum of one all-staff training per year & meet continuing education requirements.
  • Comply with AWARE Personnel and Administrative Policies.

MINIMUM QUALIFICATIONS:

• • Must pass AWARE background check.
  • Must have high school diploma/GED
  • Must have or acquire CPR and First Aid Certifications.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• • Must have a thorough understanding of domestic violence, sexual assault and the needs of victims or the willingness to learn and listen.
  • Must have the ability to remain calm and objective and to perform under stressful conditions.
  • Must have the ability to understand and communicate with people of different socioeconomic and cultural backgrounds.
  • Must have basic computer skills or the ability to learn.
  • Must maintain confidentiality.
  • Must support AWARE’s mission and philosophy

SALARY:  $21.38/hour DOE; schedule as needed

APPLY: send resume and cover letter to jobs@awareak.org

* AWARE provides equal employment opportunity and provides services for all qualified persons, and prohibits discrimination on the basis of race, religion, color, national ancestry, age, marital status, parental status, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or disability status. AWARE promotes the full realization of equal employment and service provision through a positive and continuing effort.